1. Our Standard Return Window

You may request a return within 30 calendar days after receiving your item. For a change-of-mind return under this voluntary policy, the product must:

• Be unused and in the condition in which it was delivered.
• Include its original packaging, accessories, cables, manuals, and any tags or protective components supplied with it.
• Be accompanied by an order number or other proof of purchase.

If your item is damaged, defective, or different from what you ordered, contact us under Section 3. The unused-condition requirement does not prevent us from reviewing a product fault.

2. Arrange Your Return

1. Email service@rovqelia.com with your order number, the item you wish to return, and a brief explanation of your request.
2. Include relevant photographs if the request concerns damage, an incorrect item, or a product issue.
3. Once approved, we will provide a return shipping label and instructions identifying the correct return destination.
4. Pack the item securely, follow the instructions provided, and retain your carrier receipt and tracking details.

For returns accepted under our standard 30-day policy, we provide the return label at no charge. Please use that label rather than purchasing postage independently unless we have agreed otherwise.

3. Damage, Faults & Incorrect Items

Check your order when it arrives. If an item has shipping damage, does not function as expected, or does not match your order, contact us promptly so we can review the circumstances.

For visible delivery damage, reporting within 72 hours where possible helps us document the issue with the carrier. Keep the packaging and include photographs of the item, shipping label, and parcel condition.

For operating issues, provide the product model, connected equipment, and a description of what happens during use. A short video or recording may help explain the concern.

We will assess the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund, as applicable. We cover authorized return shipping for confirmed damaged, defective, or incorrectly supplied items.

The reporting periods in this policy do not remove applicable rights concerning faulty goods.

4. Return Exceptions

Unless required by applicable law or the item is faulty, the following are excluded from our voluntary change-of-mind return policy:

• Custom-made or personalized items produced to your specifications.
• Consumables that have been opened or used, such as instant camera film.
• Gift cards, except where redemption or refunds are required by law.
• Items clearly identified as final sale before purchase.
• Products damaged after delivery through misuse, unauthorized modification, or handling inconsistent with the instructions.

A discounted price alone does not make an item final sale. These exclusions do not override statutory withdrawal rights or remedies for defective goods.

If a product contains a damaged or swollen battery, contact us before shipping it. Follow the carrier-specific instructions supplied for safe handling and transport.

5. Choosing Another Item

For a different model or product, request a return for the original purchase. Once the return is accepted, you may place a separate order for the item you prefer.

New orders are subject to current availability and pricing. Replacement arrangements for damaged or defective goods are handled separately through our support team.

6. Return Review & Refunds

After your return reaches the designated facility, we will inspect it and notify you whether the refund is approved. If an issue affects the return outcome, we will explain it.

• Approved refunds are issued to the original payment method.
• Standard refunds are processed within 10 business days after approval, unless a shorter legal deadline applies.
• Your bank or payment provider may need additional time to display the credit in your account.

Original outbound shipping charges are not normally refunded for voluntary change-of-mind returns. This does not apply where a shipping refund is required by law or forms part of the resolution for our fulfillment error or defective goods.

If more than 15 business days have passed since approval and you cannot locate the refund, contact service@rovqelia.com with your order number.

7. European Union Withdrawal Rights

Where EU consumer withdrawal rules apply, you generally have 14 calendar days from receiving the goods to notify us that you wish to withdraw from an online purchase, without providing a reason, subject to applicable legal exceptions.

Send a clear withdrawal statement to service@rovqelia.com identifying your order. A statement such as “I withdraw from my purchase,” together with your name, order number, and delivery date, may be used.

• Return the goods within 14 days after notifying us of withdrawal. Contact us for the return label and destination; we cover return shipping through the label we provide.
• You may handle the goods as necessary to establish their nature, characteristics, and functioning. Handling beyond this may result in a deduction for diminished value where permitted by law.
• Please include original packaging where available. Missing packaging does not automatically cancel the statutory right.
• We reimburse the purchase price and the cost of the least expensive standard outbound delivery offered. Additional charges for a more expensive delivery option are excluded.
• Reimbursement is made within 14 days of receiving your withdrawal notice. We may withhold it until we receive the goods or evidence of return, whichever occurs first, unless we have offered to collect the goods.

Statutory exceptions may apply, including to genuinely personalized goods. The relevant legal rules take precedence over conflicting conditions in our voluntary return policy.

8. Return Destination

The correct return destination will be included with your return instructions. Do not assume that the sender address on your parcel or the company address below is the designated returns facility.

Obtain the shipping label and destination from our support team before sending your return.